Our happy clients

Testimonials

Elaine Chai from Tigas Pharmacy utilises SYCARDA's retail data and business intelligence platform.

Elaine Chai

Store & Area Manager Tigas Pharmacy

SYCARDA helps us understand the sales and transaction patterns, monitoring and auditing every transaction made on our POS systems with comprehensive business reporting. These reports help me see if I am pricing my items correctly. With the related items report, I can do targeted promotions at different outlets depending on which products are bought alongside each other.

The sales pattern report helps identify peak hours so that outlet managers can arrange their staff schedules to ensure that customers get better service. SYCARDA helps identify the movement of products and helps in procurement planning to avoid out of stock situations. The sales audit feature also helps me identify discrepancies and validate our POS sales report.

Felix Yang of Movida Group enjoys using SYCARDA's retail data analysis and business intelligence platform for his pharmaceutical business.

Felix Yang

Director at MOVIDA Group

SYCARDA makes life easy. I don't need to pick the phone up anymore and call the managers of my 35 outlets. It takes a long time to go through data and consolidate reports, but with click of a button, I can receive correctly filtered real-time data captured accurately.

It truly is amazing and reminds me of how I felt when we could start receiving emails on our phones for the first time! SYCARDA provides us with data that helps us visualise clearly, helping steer our decision making. I can see how a new lunch promotion is doing at what hour at each of my outlets in real-time.

Asher Looi from Goobat Pharmacy has found SYCARDA retail data analysis and business intelligence platform to be useful for his pharmaceutical retail business.

Asher Looi

Co-Founder of Goobat Pharmacy

SYCARDA helps us narrow down the transaction information that we need in real-time. With real-time information, we can know whether the promotion is working or not.

With SYCARDA, its simple to visualise my unique transaction data patterns and make swift decisions to adjust a campaign if it is not working or only working on a specific day or time. Using this information, we can choose to run the promotion or voucher codes at a specific time to drive traffic at different times of the day with the promotion that we will deploy.

 

Grand Imperial Joshua for SYCARDA Testimonial

Joshua

Owner of Grand Imperial

“We find that SYCARDA is useful for us in restaurant performance monitoring & inventory tracking. In Grand Imperial, we go through thousands of transactions daily & there are many raw data. So now we’re moving towards digitalisation era, more electronic systems to deal with this sort of thing.

With SYCARDA, it can convert raw data into useful information such as outlet sales pattern & SKU volume movement that can help us adjust our restaurant operations to enhance what we’re doing, we can clearly monitor and understand how the operation runs.”

 

The Perfect Topping for Fino Piza SYCARDAs Technology Solutions frame at 3m37s uai

JJ, Jet & Shaufi

Founder & Co-Founders of Fino Piza

"I think it's critical for us to truly understand what the customer wants. And we are actually going back to sort of kind of basics to focus on our immediate local area, right to be a blessing to the local community here to really understand what they eat, what time they eat, their eating behaviours. And I believe that the SYCARDA that's available to us is there today."-JJ the Founder

"SYCARDA helps us more intelligent sense of customer behavior, purchase patterns, and more valuable information behind the numbers that we can read the business more accurately or read our customers more accurately or read the season more accurately. So we have reports generated daily by our restaurant managers and it's a finger on the pulse of what's generally going on."-Jet the Co-founder

"SYCARDA surely helps us manage our business better and help us manage our stocks, manage our inventory, help us keep track of all our sales. This little information is vital for us in operation. We know, what item to order more, what item to order less, and what item to push. So SYCARDA really does help a lot."-Shaufi the Co-founder & Head Chef

SYCARDA helps retails businesses to succeed across all industries.

Here are a few case study examples of how SYCARDA has helped businesses across various industries around the world.

Restaurant Franchise

Results:

Helping the company to solve financial loophole with elimination of pilferage of almost RM100,000 in over 40 outlets.

Challenges:

  • F&B retail (or any retail for the matter) face pilferage when staff take advantage of loopholes in the point-of-sale system. Having no software to automatically go through thousands of transactions to check on fraud reporting can cause up to 5% of pilferage from total revenue. This is the industry average.
  • Outlet managers were manipulating cash payment receipts by zero-rising them and pocketing the cash.

Solution:

  • One of the audit reports that SYCARDA has are zeroized transaction reports. With these reports, finance caught this issue and worked with their POS vendor to close this loophole.
  • SYCARDA helped this F&B group catch a few managers from several outlets on pilferage amounting to almost RM 100,000 over 40 outlets.
  • Having an additional layer of audit helps reduce shrinkage and pilferage and gives outlet owners a peace of mind.

F&B Outlet Chain

Results:

Additional RM500,000 per month revenue generated through sales insights provided by SYCARDA platform through real-time monitoring of promotion and promotions created with data analysis of historical data.

Challenges:

  • It is difficult to understand buying patterns of customers in each individual outlet, therefore marketing campaigns are often created based on ‘spaghetti marketing’ which is seeing if it will stick.
  • In the occasion when a marketing campaign does not work, businesses have difficulties monitoring the real time results of the campaign and are unable to make data driven decisions in time to cater to volatile customers and market environment.

Solution:

  • SYCARDA has 100s of reports that can aide in sales and marketing strategies.
  • SYCARDA helped the marketing manager of this 30-outlet chain to quickly and effectively analyse off peak and peak hours of the stores, as well as what their hero products were, how their customers were pairing them and what was their average spend, in real time and on the cloud.
  • From there, they came up with a set promotion for their off-peak hours that drove an additional 5000 transactions which generated an additional RM500,000 in revenue per month which is over 100x ROI for only one promotion.

F&B Group

Results:

Helping a F&B group to fast track the decision-making processes and save time by providing accurate real time data with a click of a button.

Challenges:

  • F&B group director takes a long time to go through data and consolidate reports from the managers of 35 outlets.
  • Company is unable to make the fastest and most suitable decisions and strategies based on data that is delayed and filtered incorrectly due to human error and biases and inefficient data capture.

Solution:

  • SYCARDA helped to generate 100+ reports with real time data that is captured accurately with a push of a button.
  • This F&B director saves 4 days in manhours by not requiring outlet managers to filter their data anymore.
  • SYCARDA provides data that helped this F&B director to visualize the outlets sales patterns easily and steer his decision making. For example, he could see how a new lunch promotion is doing at any hour at any outlet and can replicate and test promotions real time simultaneously.

Pharmacy Chain Stores

Results:

Helping the pharmacy chain stores to improve customer service, inventory management and management reporting by reducing operational costs with multiple report functions of SYCARDA.

Challenges:

  • Staff schedule is important to ensure customers get good service and cashier line does not have any back log. This pharmacy chain was experiencing difficulties in pinpointing peak hours and days.
  • Manual reporting takes 4 people using over 24-man hours to consolidate data from 10+ outlets.

Solution:

  • SYCARDA helped to save RM12,800 monthly in manpower costs by reducing the report consolidation time from 4 people using 24-man hours, to 1 person using 3 hours for weekly management reporting of 10+ outlets.
  • SYCARDA provides sales pattern report to help this pharmacy chain identify peak hours, so that each outlet manager can rearrange their staff schedule to ensure customers get better service.
  • SYCARDA’s sales audit feature also allows the pharmacy’s store and area manager to identify discrepancies and validate their point-of-sale sales report.

Supermarket

SYCARDA improved the ability of a certain local supermarket to remotely monitor and control all their outlets throughout different locations, optimise product sales, reduce wastage, and determine the next course of action required to increase profitability.