Our happy clients

Testimonials

Elaine Chai

Store & Area Manager Tigas Pharmacy

SYCARDA helps us understand the sales and transaction patterns, monitoring and auditing every transaction made on our POS systems with comprehensive business reporting. These reports help me see if I am pricing my items correctly. With the related items report, I can do targeted promotions at different outlets depending on which products are bought alongside each other.

The sales pattern report helps identify peak hours so that outlet managers can arrange their staff schedules to ensure that customers get better service. SYCARDA helps identify the movement of products and helps in procurement planning to avoid out of stock situations. The sales audit feature also helps me identify discrepancies and validate our POS sales report.

Felix Yang

Director at MOVIDA Group

SYCARDA makes life easy. I don't need to pick the phone up anymore and call the managers of my 35 outlets. It takes a long time to go through data and consolidate reports, but with click of a button, I can receive correctly filtered real-time data captured accurately.

It truly is amazing and reminds me of how I felt when we could start receiving emails on our phones for the first time! SYCARDA provides us with data that helps us visualise clearly, helping steer our decision making. I can see how a new lunch promotion is doing at what hour at each of my outlets in real-time.

Asher Looi

Co-Founder of Goobat Pharmacy

SYCARDA helps us narrow down the transaction information that we need in real-time. With real-time information, we can know whether the promotion is working or not.

With SYCARDA, its simple to visualise my unique transaction data patterns and make swift decisions to adjust a campaign if it is not working or only working on a specific day or time. Using this information, we can choose to run the promotion or voucher codes at a specific time to drive traffic at different times of the day with the promotion that we will deploy.

 

Joshua

Owner of Grand Imperial

“We find that SYCARDA is useful for us in restaurant performance monitoring & inventory tracking. In Grand Imperial, we go through thousands of transactions daily & there are many raw data. So now we’re moving towards digitalisation era, more electronic systems to deal with this sort of thing.

With SYCARDA, it can convert raw data into useful information such as outlet sales pattern & SKU volume movement that can help us adjust our restaurant operations to enhance what we’re doing, we can clearly monitor and understand how the operation runs.”

 

JJ, Jet & Shaufi

Founder & Co-Founders of Fino Piza

"I think it's critical for us to truly understand what the customer wants. And we are actually going back to sort of kind of basics to focus on our immediate local area, right to be a blessing to the local community here to really understand what they eat, what time they eat, their eating behaviours. And I believe that the SYCARDA that's available to us is there today."-JJ the Founder

"SYCARDA helps us more intelligent sense of customer behavior, purchase patterns, and more valuable information behind the numbers that we can read the business more accurately or read our customers more accurately or read the season more accurately. So we have reports generated daily by our restaurant managers and it's a finger on the pulse of what's generally going on."-Jet the Co-founder

"SYCARDA surely helps us manage our business better and help us manage our stocks, manage our inventory, help us keep track of all our sales. This little information is vital for us in operation. We know, what item to order more, what item to order less, and what item to push. So SYCARDA really does help a lot."-Shaufi the Co-founder & Head Chef

Nish

Owner of Faz Nish Grocer

As a grocer, keeping track of stock and finances can be difficult.

Then I heard about the PMKS Digital Madani Government Grant and it totally shocked me bro.

The grant really help with the cost of going digital. It meant I could focus on what I do the best running my business and ensuring Faz Nish Grocer has what customers really demand!

That is when I discovered SYCARDA. It’s a cloud-based retail data analytics solution that completely transform my business from manual to digital.

Now is the age of digitalization,right? With SYCARDA, everything is digital.

I know which items are selling well. I know how people are spending in my store and I get detailed report of my Sales Trend and I understand how much customers are pairing their products.

SYCARDA automatically collects my data of my daily operations and all the info is populated on my dashboard, it’s so easy!

SYCARDA also helps me earn additional money from selling my data with my permission. Thanks to government initiatives like the Madani Grant I'm working smarter, not harder. My business is more efficient and I have valuable insights to help me make better decisions. If you own a business like me, use Grant use SYCARDA. If it helps me, it’s sure to you help you.

Fahimi

Before SYCARDA, we used to analyze manually using the normal spreadsheet and then have our own discussion without really meaningful kind of information.

So far, SYCARDA has helped a lot whenever I’d like to generate a report. Whenever I log in, a report will automatically be generated. From there, I’ll refer to the manual report and SYCARDA’s to see if they’re alike. They’re not really far off from each other. So I can catch up with SYCARDA’s system. So that’s how I’ll double check.

So, the F&B here mostly uses wet stuff on a daily basis. But, we have no idea on how much wastage there is. With SYCARDA, we can catch up with the wastage amount. We can reduce the amount of wastage.

When we opt for SYCARDA, we now process the information all the database automatically. The data can also suggest some of the angle that we have not thought about earlier, such as menu basket combinations, which adds value to our decision making.

We have experience at at the initial stage a few months without SYCARDA and then how SYCARDA has improved our decision making, planning and running of our operation.

For any F&B operator out there I highly recommend exploring the benefits of what SYCARDA can actually do to add value to their operations.

Peter

Executive Director, 810 Freshmart

Without data, I think we wouldn’t know whether we are doing the right thing at the right time with the right products and going through the right path.

We know certain days sales are weak and others other days sales are strong but which item? which department? which Outlets? it always remains a mystery for us.

We have a lot of marketing strategy in mind but almost half of them that we did, end up yielding no result or the result wasn't as good as what we expected, so it becomes frustrating sometimes.

Before SYCARDA, we were forced to use Excel, which we really didn’t want. Excel is a basic tool and we have to go into our POS system and copy paste one by one all these things on a daily basis on a weekly basis.

It takes a lot of work and it takes a lot of brain cell, that's how we roll pre SYCARDA.

With SYCARDA on hand, I can quickly identify sales trends as compared to pre-SYCARDA time. It really saves up a lot of my time. With just a click a few buttons, you can really get all the useful information that you want.

We can identify weak sales due to perhaps Inventory management purposes and we can really go to action very quickly once we've seen where the number goes away. We can also accurately identify non-performing products.

This lets us adjust our marketing strategy really quickly and accordingly.

We currently have six outlets, and are expanding more. More and more data will be coming in, so we've got SYCARDA standing by here for us to really help make everything smooth and easy for our teams.

SYCARDA can drive really good business decisions. It already helped us improve some operation and increase our profitability.

Cheryl & Alicia

Head of Retail & Leasing Assistant Manager

We have over 100 tenants, and we want to gauge how are all these tenants are performing in terms of their sales, their business. We want to ensure that all the tenants are able to sustain. We want to be able to gauge how they are doing across this different season of changes, and SYCARDA allows us to see how they are performing. 

We must also be able to analyze how their business performance is. To ensure that the tenants are able to stay relevant with the retail market 

SYCARDA offers the whole solution on how to gather the sales data from the tenants accurately on daily and monthly basis so we can actually collaterate all this data as one to be analyzed as a whole on how the mall performance is.

Rather than we go and ask tenants manually and ensure that they submit sales, this is real-time submission. So, it saves a lot of time and manpower as well. 

SYCARDA has played a crucial role in streamlining our operations and providing us with actionable insights. With accurate and real-time sales data, we can make informed decisions about our management strategies. For instance, we can identify the busiest hours and plan events and promotional activities accordingly. 

Cheryl , Head of Retail

SYCARDA is a tool that I use every day to track sales, detect any unusual patterns, and generate insightful reports.

SYCARDA’s real-time tracking and data analysis capabilities are helpful.

The fraud detection feature has also been crucial in ensuring the Integrity of our operation.

After using SYCARDA, we have been receiving many positive feedback from our tenants.

Alicia, Leasing Assistant Manager

SYCARDA helps retails businesses to succeed across all industries.

Here are a few case study examples of how SYCARDA has helped businesses across various industries around the world.

Restaurant Franchise

Results:

Helping the company to solve financial loophole with elimination of pilferage of almost RM100,000 in over 40 outlets.

Challenges:

  • F&B retail (or any retail for the matter) face pilferage when staff take advantage of loopholes in the point-of-sale system. Having no software to automatically go through thousands of transactions to check on fraud reporting can cause up to 5% of pilferage from total revenue. This is the industry average.
  • Outlet managers were manipulating cash payment receipts by zero-rising them and pocketing the cash.

Solution:

  • One of the audit reports that SYCARDA has are zeroized transaction reports. With these reports, finance caught this issue and worked with their POS vendor to close this loophole.
  • SYCARDA helped this F&B group catch a few managers from several outlets on pilferage amounting to almost RM 100,000 over 40 outlets.
  • Having an additional layer of audit helps reduce shrinkage and pilferage and gives outlet owners a peace of mind.

F&B Outlet Chain

Results:

Additional RM500,000 per month revenue generated through sales insights provided by SYCARDA platform through real-time monitoring of promotion and promotions created with data analysis of historical data.

Challenges:

  • It is difficult to understand buying patterns of customers in each individual outlet, therefore marketing campaigns are often created based on ‘spaghetti marketing’ which is seeing if it will stick.
  • In the occasion when a marketing campaign does not work, businesses have difficulties monitoring the real time results of the campaign and are unable to make data driven decisions in time to cater to volatile customers and market environment.

Solution:

  • SYCARDA has 100s of reports that can aide in sales and marketing strategies.
  • SYCARDA helped the marketing manager of this 30-outlet chain to quickly and effectively analyse off peak and peak hours of the stores, as well as what their hero products were, how their customers were pairing them and what was their average spend, in real time and on the cloud.
  • From there, they came up with a set promotion for their off-peak hours that drove an additional 5000 transactions which generated an additional RM500,000 in revenue per month which is over 100x ROI for only one promotion.

F&B Group

Results:

Helping a F&B group to fast track the decision-making processes and save time by providing accurate real time data with a click of a button.

Challenges:

  • F&B group director takes a long time to go through data and consolidate reports from the managers of 35 outlets.
  • Company is unable to make the fastest and most suitable decisions and strategies based on data that is delayed and filtered incorrectly due to human error and biases and inefficient data capture.

Solution:

  • SYCARDA helped to generate 100+ reports with real time data that is captured accurately with a push of a button.
  • This F&B director saves 4 days in manhours by not requiring outlet managers to filter their data anymore.
  • SYCARDA provides data that helped this F&B director to visualize the outlets sales patterns easily and steer his decision making. For example, he could see how a new lunch promotion is doing at any hour at any outlet and can replicate and test promotions real time simultaneously.

Pharmacy Chain Stores

Results:

Helping the pharmacy chain stores to improve customer service, inventory management and management reporting by reducing operational costs with multiple report functions of SYCARDA.

Challenges:

  • Staff schedule is important to ensure customers get good service and cashier line does not have any back log. This pharmacy chain was experiencing difficulties in pinpointing peak hours and days.
  • Manual reporting takes 4 people using over 24-man hours to consolidate data from 10+ outlets.

Solution:

  • SYCARDA helped to save RM12,800 monthly in manpower costs by reducing the report consolidation time from 4 people using 24-man hours, to 1 person using 3 hours for weekly management reporting of 10+ outlets.
  • SYCARDA provides sales pattern report to help this pharmacy chain identify peak hours, so that each outlet manager can rearrange their staff schedule to ensure customers get better service.
  • SYCARDA’s sales audit feature also allows the pharmacy’s store and area manager to identify discrepancies and validate their point-of-sale sales report.

Supermarket

SYCARDA improved the ability of a certain local supermarket to remotely monitor and control all their outlets throughout different locations, optimise product sales, reduce wastage, and determine the next course of action required to increase profitability.